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GENERAL FAQ

How can I pay for my order?

We accept Cash, Card, Check, Venmo and PayPal. ALL credit card transactions have a 3% credit card fee, which will be shown on your quote before you approve it. 

Can I provide my own apparel?

We accept apparel on a case by case basis for embroidery, but unfortunately we do NOT accept outside apparel for screen printing. This comes down to a few factors, but mainly due to the messy process of screen printing. If we mess up a shirt, or it comes in with defects, we want to be able to replace it before it ever leaves the shop.

Do you offer refunds or discounts?

Due to the custom nature of our business, we do not offer re-prints or refunds unless explicitly discussed with our team. We strive for perfection and make sure every item is up to our strict quality standards before it ever leaves the shop.

What is the turnaround time for an embroidery order?

Currently, our turnaround time is between 10 and 14 days of your approval and 50% payment of your order. We do not start any of the process until you approve the order and pay 50% via cash, check, Venmo, card or PayPal. 

Do you deliver?

At this time, we do not offer delivery unless otherwise discussed with our team.

How do I get started?

Send us an email, give us a call or set up an appointment! From there we will go over artwork, get that squared away and send you a quote.

Why do my colors not exactly match the computer/phone screen?

We try our absolute hardest to match your logo or design exactly with printing, both with stock and custom colors. We do not offer refunds on the basis of shade preference within colors. If you are undecided about a print color, stop by the shop and take a look at the inks we have on the shelf, or flip through our pantone booklet.

I noticed a misspelling/error in my artwork after approving the art. Can this be changed?

It depends! If you notice an error, contact us via phone and or email AS SOON AS POSSIBLE to make sure we can catch it before it goes to print. We are not responsible for spelling or design errors once the design is approved, which is why we ask all customers to do a thorough check of their design and mock ups before approving anything.

Can I get a sample of my print?

Due to the lengthy set up process for screen printing, we do not offer printed samples of your artwork. We do however have a showroom at our shop, with dozens of shirts on display for you to check out!

How long does it take to hear back?

We are a family business that takes an all hands on deck approach to production. The same people who are printing your apparel, designing and ordering in products, mixing ink and threading needles are answering your phone calls and emails. If you send us an email, text or call us and don't get an immediate response, don't worry! We will respond back typically within 48 hours.

Do I have to pay for my order before starting?

To get started on an order (ordering in the apparel, making screens and setting up) we require a 50% payment as well as a digital approval which will be sent to you via email. 

Do you offer mock ups?

All of the products we make will have a digital mock up sent to you for approval before we ever go to production.

What is the turnaround time for a screen printed order?

Currently, our turnaround time is between 10 and 14 days of your approval and 50% payment of your order. We do not start any of the process until you approve the order and pay 50% via cash, check, Venmo, card or PayPal. 

Where do you get your apparel?

99% of our apparel comes from two distributors, ssactivewear.com and sanmar.com . They offer a variety of brands, that are both stylish and competitive in price.

Do you offer online stores or order forms?

Yes, we offer online stores for your team or event. Email us today to get started.

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